Harbor Light Hotels lifted RevPAR 24% and freed $1.8M with a unified PMS and dynamic pricing engine
A 9-property boutique hotel group was running each property on a different PMS and pricing rooms from a rate sheet updated weekly. A unified property management platform with channel management and AI-driven dynamic pricing lifted occupancy and RevPAR at the same time — and collapsed 6 tools into one.
This is an illustrative case study. Company names, identifying details, and testimonials have been changed to protect client confidentiality. The technical solution and target outcomes are representative of the work we do. We extend the same confidentiality to every client.
Where they started
Harbor Light's 9 properties across 3 coastal cities each ran a different PMS — three were on legacy on-prem systems, two on spreadsheets, and the rest on a patchwork of SaaS tools that didn't talk to each other. The revenue manager set rates on a Monday morning rate sheet, emailed it to the OTAs, and hoped it held through the week. Overbooking happened once a month, the central team had no real-time view of occupancy or ADR across the portfolio, and the group was leaving an estimated $2.6M a year on the table by pricing off stale data — under-pricing on peak weekends and over-pricing into empty rooms on shoulder nights.
What we built
We deployed our ERP System configured as a unified hospitality PMS across all 9 properties, with a channel manager that syncs inventory and rates to every OTA in real time, a dynamic pricing engine that adjusts rates by demand, lead time, and competitor positioning, and a portfolio dashboard showing occupancy, ADR, and RevPAR by property and by night. Housekeeping and maintenance workflows feed the same system, so room status updates the moment a room is turned. The platform went live property-by-property over 10 weeks with zero data loss.
Target outcomes
More from this project
We had 9 properties and 9 versions of the truth. The first week the unified PMS went live, the revenue manager caught a sold-out weekend two weeks out and pushed rates 30% — that one weekend paid for the platform. We haven't overbooked a single room since.
Representative testimonial — name and role changed to protect client identity.